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Frequently asked questions Rijksoverheid

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Update: Relaxation of corona measures 5 June does not affect higher education

The relaxation of the Covid-19 measures per June 5 does not affect higher education. The CvA has permission to organise educational activities in the buildings, but unlike concert halls and theatres, it is not open to the public. As much as we would like family and friends to be able to attend the final exams live, it is unfortunately not yet possible.

During this period, over 200 final exams take place, sometimes several on one day, one after another or simultaneously. In addition, education will continue as usual for 600 students. Thus we use the maximum capacity that protocols and the building allow.

We would have liked it to be different, but unfortunately we cannot allow an audience at the final exams at the moment. We hope that the livestream we have set up for this year and the recordings that are being made will be of some consolation.

Please click click here for the livestreams of the exams.

Updates coronavirus

22 Jan
New opening hours due to curfew

18 Jan
New safety measures and opening hours, check the protocol on MyAHK.

15 Dec
New safety measures, new opening hours for the buildings. Read the entire update on MyAHK.

26 Aug
The new protocol for health and safety has been published. Read more about the guidelines on MyAHK.

Previous updates
Read all previous corona update emails sent to students:

●  Read the previous newsletters on MyAHK
●  Newsletter 17/04
●  Newsletter 07/04

●  Newsletter 03/04
●  Newsletter 26/03
●  Newsletter 13/03

Updates AHK
Read the previous updates, sorted by date, at ahk.nl/corona.


General: cva-info@ahk.nl
CvA Service: cva-service@ahk.nl
Reporting infections: cva-coronamelding@ahk.nl
Other corona-related questions: cva-stip@ahk.nl


Students can contact their own study coach, study coordinator or the student counsellor. Teachers can contact the study supervisor or study coordinator.

Dorine Jansma

Bram Strijbis

Jack Pisters

Music in Education
Adri Schreuder

Are you a student and do you need medical help (corona-related or not)? Call your General Practitioner. If you do not have a GP, find one as soon as possible. 

If you feel overwhelmed and you need urgent care, please contact our student counsellor Heleen de Kam, heleen.dekam@ahk.nl.

The ICT helpdesk can be reached on working days on telephone number 020 527 7752 or via helpdesk@ahk.nl.


Information and frequently asked questions for students

The outbreak of the Corona virus forced us to adapt to a whole new home and study situation. We understand that this leads to a lot of questions. On the website https://www.ahk.nl/en/corona-en/ you can find not only information but also a list of frequently asked questions regarding the Corona virus, online education, study delay, Binding Study Recommendation, financial consequences, visa and traveling abroad.

Aside from this, there are several questions that are specific to the Conservatorium van Amsterdam that we will answer on this page.

  •  All individual lessons can take place on location (NB: this means not only principal subject lessons, but all instrumental and vocal lessons).
  • Ensemble lessons (chamber music for classical students, ensembles for jazz, pop and Music in Education students) can take place. There is a maximum of four students plus one teacher (in total max. 5 persons) if room permits. Some rooms have special capacities → See the capacities overview on MyAHK
  • Ensemble lessons for groups can - on request - take place in the halls (BHZ, ABN, SZ, Ensemblezaal en Theaterzaal, if available). For the capacities of these halls, see: See the capacities overview on MyAHK
  • All other lessons will be offered online.
  • We urge students to practice at home as much as possible. Practicing together is possible up to four students if the room is large enough. Students can book a room for a maximum of four hours per day via Asimut. Some rooms have special capacities → See the capacities overview on MyAHK
  • Transition and final exams at CvA location
    In general, the regular procedures for the preparation of (final) exams and the requirements of the programmes apply. A number of additional rules will apply to ensure that everything runs safely.  The rules are as follows:
    • There is a maximum number of people on the stage
    • There is a maximum number of external parties that can participate in an exam (find below the protocol with regard to external visitors).
    • At the moment it is not allowed to receive an audience in our buildings and at the concerts. That is of course very unfortunate. The exam will be recorded so there is also a possibility of streaming the final exam for family, friends and other audiences.
    • To stream final exams, please fill out the forms on MyAHK.
  • There are no concerts and master classes in the CvA buildings.

We ask all students to leave the building when they are not having lessons or practice sessions. This is of the utmost importance to make these measures possible.

Practicing is possible
Practicing, up to a maximum of four hours with a maximum of four persons per room - if space permits -, is possible during opening hours as mentioned in this email.

For all bookings for practicing (both during the day and in the evening) the following applies: book your room via Asimut and mention the extra person or persons in the comments field (note: the CvA is only accessible to CvA students and employees. External parties have no access to the building.)

It is not allowed to enter rooms without having made a booking in Asimut.

But only if it is really necessary and the quarantine measures (as indicated by the government on www.government.nl) are observed, as well as the information mentioned under 'safety protocol'.

Student card/Employee card
Access to the building is only possible by presenting a valid student or employee card. The card should also be presented upon leaving the building. 

Can you come to the CvA?

When should you not come?

  • If you've only just arrived from an orange or red designated territory, please do not come to the CvA for the first 10 days, even if you have had a negative test. You can follow the activities online during this period.
  • If you or a member of your household have any symptoms or if someone in your home environment is infected, please do not come to the CvA; get tested and wait for the results. In the meantime, you can follow the activities online.
  • Have you been diagnosed with corona yourself? Report this immediately via cva-corona@ahk.nl.

If you can't come to the CvA and your course is being delayed as a result, get in touch with your study counsellor or coach or else with the student dean.

Teachers and staff are asked to only come to the building for the exceptions mentioned above and to work from home whenever possible.

When should you come?
You are welcome to attend the CvA (for the exceptions mentioned above) if you can answer "NO" to the following questions:

  1. Have you arrived from an orange or red designated territory in the past 10 days?
  2. Have you been advised or told to quarantine for any reason?
  3. Do you, a household member or near relation have any symptoms such as coughing, sneezing, a temperature, breathlessness or a loss of taste or smell?

PLEASE NOTE: by coming to the CvA, you are automatically confirming that the answers to these questions is "NO".
If the answer to any of these questions is "YES", please contact us via cva-stip@ahk.nl.

What days and times can you come?

Opening hours for this period:
Oosterdok: Monday to Saturday from 08.00h to 24.00h and Sunday from 08.00h to 20.00h
Atlantisplein: Monday to Saturday from 09.00h to 24.00h and Sunday from 12.00h to 20.00h 

» Guidelines for booking a room can be found on MyAHK


What are the safety rules?

When you have no confirmed activity in the building, you can make space for other students and staff by leaving the building as much as you can. For instance, have lessons online as far as you can, from home or from other public sites such as the OBA. Also have consideration for each other in canteens by not staying for too long and making way for others.

The following Covid 19 hygiene rules are in effect:

  1. Always maintain 1.5 m distance from each other
  2. Wear a face mask in the CvA, The only exceptions are:
    1. in the canteen when sitting and eating 
    2. at the designated quiet places when following an online or blended lesson 
    3. at your own ‘seated’ workplace 
    4. in the classroom during the actual lesson
  3. Wash and/or disinfect your hands often, and in any case before and after using lifts, instruments and equipment
  4. Cough and sneeze into your elbow and use paper tissues

Other important rules:

1. Use the elevator from the ground floor only for floors 5 and above. Use the elevator between floors only if there is a difference of 4 or more floors. Follow the direction markers when using the stairways. Teachers always have priority in the elevators. Disinfect your hands before and after using the elevator and also wear your face covering in the elevator. A maximum of 2 people are allowed in the passenger elevator and 6 in the goods elevator.

2. Clean contact points in all rooms before and after use (door handles, switches, instruments, equipment) with the cleaning materials that are provided. Please do not use these cleaning materials for other purposes and be aware that some of them are toxic and/or flammable.

3. There are additional rules for singers and wind instrumentalists. Check the relevant protocol for this or ask your teacher what the rules are.

4. Do not enter a room that already holds the maximum permitted number of people or where you cannot keep your distance.

5. Make appointments to visit study counsellors and/or support departments so that you know for sure that someone will be there who can answer your question. Do not visit these departments or staff without an appointment.

Can I borrow extra money at DUO?
Many students have lost their extra form of income they usually receive through their side job or their work as entrepreneurs. The ministry points out that it is possible for students to (temporarily) increase their loan with DUO. If you are currently not borrowing the maximum amount, you can apply for this retroactively until the start of this study year (September 1st 2019). Apart from this, you can also apply for collegegeldkrediet. You can arrange this via DUO.

Can I apply for financial support at the Conservatorium van Amsterdam?
To be eligible for financial support because of loss of income cue to the virus – a loss of income that cannot be covered by an extra loan from DUO or any other governmental body – you have to apply for support. For more information, go to: consam.nl/steunfonds.

I have problems with my housing. What can I do?
For questions regarding your rent, it is best to contact your landlord/landlady directly.

Students who are renting an appartment at the Stichting Jan Pieterszoon Huis, received a seperate letter about this today. These students can contact Marja Mosk (cva-housing@ahk.nl) or Carel Quarels (c.quarlesvanufford@janpieterszoonhuis.nl) with their questions about rent and possible arrangements. Please put broker Denise Heijne from Recourt Makelaars in CC (denise@recourtmakelaars.nl).


I did not receive any of the AHK or CvA newsletters. What happened?
All newsletters from the AHK and CvA are sent to the @student.ahk.nl email addresses. We ask you to actively check your inbox, which is possible via MyAHK.nl. Also check your spam folder. Lastly, do not forget to empty your inbox so new messages can be received.

Tip: Automatically forward your AHK-mail to your prviate e-mail address. Watch the instruction vdeo.

If you still encounter problems, contact the ICT-helpdesk on working days via 020 527 7752 or via helpdesk@ahk.nl.

Which news sources offer the correct and current information about the Corona Virus?
We would advise to use the following sources:
● RIVM (Rijksinstituut voor Volksgezondheid en Milieu)
● Rijksoverheid


Ik ontvang de nieuwsbrieven van de AHK en het CvA niet. Hoe kan dit?
Alle nieuwsbrieven naar studenten vanuit de AHK en het CvA worden verzonden naar het AHK mailadres. We willen je vragen actief je @ahk.nl account in de gaten te houden, wat kan via MyAHK.nl. Check ook je spam inbox, wellicht zijn onze emails daarin beland. En zorg je er voor dat er voldoende ruimte is in dit account door oude berichten op te ruimen?

Mocht je er niet uitkomen, neem dan contact op met de ICT-helpdesk. Op werkdagen bereikbaar via telefoonnummer 020 527 7752 of via helpdesk@ahk.nl.

Welke nieuwsbronnen bieden de juiste en actuele informatie over de coronacrisis?
Wij adviseren om de volgende bronnen te raadplegen voor de laatste ontwikkelingen:


Relief fund for students

More info


Frequently asked questions Rijksoverheid

More info