Relief fund for students

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Frequently asked questions Rijksoverheid

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We are delighted to be able to welcome students – or welcome students back – to our campus from Monday next week. Needless to say, everyone's health and safety is our highest priority. With your help, we can ensure that our educational courses will be able to proceed satisfactorily this year as well, bearing in mind all the measures and rules that have been imposed. We have prepared a protocol where you can read about all these measures and rules. This protocol can be consulted on MyAHK. On this page, we will go on to provide a brief summary of the most important rules. Please read these rules carefully so that you know what's facing you before the academic year gets going.

The AHK will keep all students and employees from all the academies informed via their website and newsletters. Information especially pertaining to conservatory matters will be published on this page and in our CvA newsletters. 

Table of contents
1. Coronavirus updates
2. Contact
3. Frequently asked questions for students

Updates coronavirus

26 Aug
The new protocol for health and safety has been published. Read more about the guidelines on MyAHK.

Previous updates
Read all previous corona update emails sent to students:

●  Read the previous newsletters on MyAHK
●  Newsletter 17/04
●  Newsletter 07/04

●  Newsletter 03/04
●  Newsletter 26/03
●  Newsletter 13/03

Updates AHK
Read the previous updates, sorted by date, at ahk.nl/corona.


General: cva-info@ahk.nl
CvA Service: cva-service@ahk.nl
Reporting infections: cva-coronamelding@ahk.nl
Other corona-related questions: cva-stip@ahk.nl


Students can contact their own study coach, study coordinator or the student counsellor. Teachers can contact the study supervisor or study coordinator.

Dorine Jansma

Bram Strijbis

Jack Pisters

Music in Education
Adri Schreuder

Are you a student and do you need medical help (corona-related or not)? Call your General Practitioner. If you do not have a GP, find one as soon as possible. 

If you feel overwhelmed and you need urgent care, please contact our student counsellor Heleen de Kam, heleen.dekam@ahk.nl.

The ICT helpdesk can be reached on working days on telephone number 020 527 7752 or via helpdesk@ahk.nl.


Information and frequently asked questions for students

The outbreak of the Corona virus forced us to adapt to a whole new home and study situation. We understand that this leads to a lot of questions. On the website https://www.ahk.nl/en/corona-en/ you can find not only information but also a list of frequently asked questions regarding the Corona virus, online education, study delay, Binding Study Recommendation, financial consequences, visa and traveling abroad.

Aside from this, there are several questions that are specific to the Conservatorium van Amsterdam that we will answer on this page.

Can you come to the CvA?

When should you not come?

  • If you've only just arrived from an orange or red designated territory, please do not come to the CvA for the first 10 days, even if you have had a negative test. You can follow the activities online during this period.
  • If you or a member of your household have any symptoms or if someone in your home environment is infected, please do not come to the CvA; get tested and wait for the results. In the meantime, you can follow the activities online.
  • Have you been diagnosed with corona yourself? Report this immediately via cva-corona@ahk.nl.

If you can't come to the CvA and your course is being delayed as a result, get in touch with your study counsellor or coach or else with the student dean.

Teachers and staff are asked to only come to the building for lessons and other educational activities and to work from home whenever possible.

When should you come?
You are welcome to attend the CvA if you can answer "NO" to the following questions:

  1. Have you arrived from an orange or red designated territory in the past 10 days?
  2. Have you been advised or told to quarantine for any reason?
  3. Do you, a household member or near relation have any symptoms such as coughing, sneezing, a temperature, breathlessness or a loss of taste or smell?

PLEASE NOTE: by coming to the CvA, you are automatically confirming that the answers to these questions is "NO".
If the answer to any of these questions is "YES", please contact us via cva-stip@ahk.nl.

What days and times can you come?

Monday till Friday from 08.00h - 18.00h - access only when you have lessons
Students can only study in the building between 08.00h and 18.00h on the day they have confirmed lessons in the building. It is not possible to book a room up front, however, students can look for an available room to study before or after your lessons.
Please note: students will only be admitted to the building if they have a confirmed lesson in Asimut for that day.

Monday till Friday 18.00h - 23.59h - access only with a booking in Asimut

Saturday 09.00h - 23.59h and Sunday 09.00h - 20.00h - access only with a booking in Asimut

» Guidelines for booking a room can be found on MyAHK


What are the safety rules?

When you have no confirmed activity in the building, you can make space for other students and staff by leaving the building as much as you can. For instance, have lessons online as far as you can, from home or from other public sites such as the OBA. Also have consideration for each other in canteens by not staying for too long and making way for others.

The following Covid 19 hygiene rules are in effect:

  1. Always maintain 1.5 m distance from each other
  2. Wear a face mask in the CvA, The only exceptions are:
    1. in the canteen when sitting and eating 
    2. at the designated quiet places when following an online or blended lesson 
    3. at your own ‘seated’ workplace 
    4. in the classroom during the actual lesson
  3. Wash and/or disinfect your hands often, and in any case before and after using lifts, instruments and equipment
  4. Cough and sneeze into your elbow and use paper tissues

Other important rules:

1. Use the elevator from the ground floor only for floors 5 and above. Use the elevator between floors only if there is a difference of 4 or more floors. Follow the direction markers when using the stairways. Teachers always have priority in the elevators. Disinfect your hands before and after using the elevator and also wear your face covering in the elevator. A maximum of 2 people are allowed in the passenger elevator and 6 in the goods elevator.

2. Clean contact points in all rooms before and after use (door handles, switches, instruments, equipment) with the cleaning materials that are provided. Please do not use these cleaning materials for other purposes and be aware that some of them are toxic and/or flammable.

3. There are additional rules for singers and wind instrumentalists. Check the relevant protocol for this or ask your teacher what the rules are.

4. Do not enter a room that already holds the maximum permitted number of people or where you cannot keep your distance.

5. Make appointments to visit study counsellors and/or support departments so that you know for sure that someone will be there who can answer your question. Do not visit these departments or staff without an appointment.

Can I borrow extra money at DUO?
Many students have lost their extra form of income they usually receive through their side job or their work as entrepreneurs. The ministry points out that it is possible for students to (temporarily) increase their loan with DUO. If you are currently not borrowing the maximum amount, you can apply for this retroactively until the start of this study year (September 1st 2019). Apart from this, you can also apply for collegegeldkrediet. You can arrange this via DUO.

Can I apply for financial support at the Conservatorium van Amsterdam?
To be eligible for financial support because of loss of income cue to the virus – a loss of income that cannot be covered by an extra loan from DUO or any other governmental body – you have to apply for support. For more information, go to: consam.nl/steunfonds.

I have problems with my housing. What can I do?
For questions regarding your rent, it is best to contact your landlord/landlady directly.

Students who are renting an appartment at the Stichting Jan Pieterszoon Huis, received a seperate letter about this today. These students can contact Marja Mosk (cva-housing@ahk.nl) or Carel Quarels (c.quarlesvanufford@janpieterszoonhuis.nl) with their questions about rent and possible arrangements. Please put broker Denise Heijne from Recourt Makelaars in CC (denise@recourtmakelaars.nl).


I did not receive any of the AHK or CvA newsletters. What happened?
All newsletters from the AHK and CvA are sent to the @student.ahk.nl email addresses. We ask you to actively check your inbox, which is possible via MyAHK.nl. Also check your spam folder. Lastly, do not forget to empty your inbox so new messages can be received.

Tip: Automatically forward your AHK-mail to your prviate e-mail address. Watch the instruction vdeo.

If you still encounter problems, contact the ICT-helpdesk on working days via 020 527 7752 or via helpdesk@ahk.nl.

Which news sources offer the correct and current information about the Corona Virus?
We would advise to use the following sources:
● RIVM (Rijksinstituut voor Volksgezondheid en Milieu)
● Rijksoverheid


Ik ontvang de nieuwsbrieven van de AHK en het CvA niet. Hoe kan dit?
Alle nieuwsbrieven naar studenten vanuit de AHK en het CvA worden verzonden naar het AHK mailadres. We willen je vragen actief je @ahk.nl account in de gaten te houden, wat kan via MyAHK.nl. Check ook je spam inbox, wellicht zijn onze emails daarin beland. En zorg je er voor dat er voldoende ruimte is in dit account door oude berichten op te ruimen?

Mocht je er niet uitkomen, neem dan contact op met de ICT-helpdesk. Op werkdagen bereikbaar via telefoonnummer 020 527 7752 of via helpdesk@ahk.nl.

Welke nieuwsbronnen bieden de juiste en actuele informatie over de coronacrisis?
Wij adviseren om de volgende bronnen te raadplegen voor de laatste ontwikkelingen:


Relief fund for students

More info


Frequently asked questions Rijksoverheid

More info